Frequently Asked Questions

How long does shipping take?

If products are in stock, shipping usually takes three to five business days.

What is your returns policy?

Our returns policy can be found here

What is your standard warranty?

We warrant each of our products to be free of defects in materials and workmanship for a period of 12 months (unless otherwise stated), commencing from the date the product is received by the purchaser. For further details please visit our Warranty page.

Can you help me select the right product?

We can provide information on a wide range of products to suit your needs. Please note any advice obtained from our Customer Service team cannot be substituted for clinical advice and subject to Section 21 of our Terms & Conditions.

How long will it take for you to process NDIS Orders?

We aim to have all NDIS Orders processed within 24 hours of receiving them. After Service Bookings are approved, and if items are in stock, they will be despatched and ordinarily received within three to five business days.